Landlord Information


What is a property condition report?


This is a report outlining the condition of a property which is compiled once the property is tenant ready and just before a tenant moves into it. Our reports are different to the standard ones; they’re very detailed and thorough, outlining and illustrating the exact condition of the property at the commencement of the tenancy. It is this report that’s used when the tenant vacates to ensure that the property is left as close to the original condition as possible. Tenants are given this report when they move in and are required to go through it thoroughly and sign it within a certain time frame. This report becomes the agreed contract stating the condition of the property as it was handed to them at the start of their tenancy agreement.

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What is a Routine Inspection?


Routine inspections are conducted without fail every 3 months once the tenant takes possession of the property. These inspections are essential to ensure that your property is being maintained to the high standard it was released in and to identify any maintenance that may be required. The purpose of regular routine inspections is to rectify any problems as they occur, instead of waiting until the tenant vacates and wading through a huge list of problems and possible neglect of your property. If tenants are found to be failing to maintain the property in any way that is in breach of their lease agreement – such as neglecting cleaning or gardening, tenant required maintenance or pet related damage, a Remedy to Breach Notice is served and a re-inspection is conducted 2 weeks later to rectify the issues and ensure a smooth and continuing tenancy. A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the Cairns Platinum Re...

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What is a final Bond Inspection?


This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys.  This inspection ensures the property is handed back in a condition that’s as close as possible to the condition the tenants received at the start of their tenancy; the Property Condition Report is used here. It is at this inspection that any items or issues needing to be rectified (since the last inspection and in general) are done so by the tenant or arranged to be completed by professional contractors and deducted from the bond. There may also be maintenance or other owner related issues that need to be attended to before the property is re-let and the final inspection is the opportunity to pick this up and discuss them with you.

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How do tenants pay their rent?


Tenants have several convenient options to pay their rent, leaving no excuse for late payments. - By Eftpos at the office - Internet Banking through their chosen financial institution - Direct debit from their nominated bank account, we will supply the tenant with our account details to arrange an automatic transfer.At the initial signing of the Lease Agreement a minimum of 2 weeks rent is paid in advance, tenants are then given a trust account receipt and an explanation of the date that rent is paid to. We take the time to explain the different ways a tenant can pay the rent and when subsequent rental payments need to be made in order to keep them one rental period in advance at all times.              

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When does the rent money get paid into my account?


Rent is collected every week, fortnight or month according to how often the tenants have chosen to pay, all rental money is then held in our trust account until our next disbursement run which is either the closest business day to the 15th and the last business day of every month. It is then paid into your nominated bank account via electronic funds transfer. A statement is emailed or posted to you at the same time outlining the debits and credits for that month, along with any invoices that may have occurred during that month i.e. – any pool maintenance, repairs etc.

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What happens when a tenant stops paying rent?


At Cairns Platinum Realty, prospective tenants are required to go through a very thorough application process to ensure the best efforts are made in selecting tenants that can afford the rent and come with excellent references. In the event they fall behind or stop payments a system is in place to ensure tenants are given every opportunity to catch up first, further measures are then if there’s failure to do so. This is all done within specific time frames that are strictly adhered to, to ensure the appropriate tenancy laws are being honored and recovery of rent and /or termination is done in a timely manner to prevent as little loss as possible Initially, when a tenant falls behind in their rental payments they are contacted and reminded to pay rent on time and keep up to date, any miscommunication or banking problems are usually fixed here. If the rent is still unpaid within a certain time frame, a tenant is then issued with a Remedy to Breach Notice advising them how far they’re be...

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